Wrongfully banned and coins confiscated

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Posts: 186 |
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#16
j4mc3vans said:

I’m extremely skeptical about this story.

First off almost everyone banned claims the same thing. 
 

Second, I’m sure I read 165 million coins  In your duplicate thread. I’ve never seen any YouTuber or streamer NMS or otherwise with this many coins. 
 

Third, you’re claiming NMS? There’s no way you amassed that many coins without manipulating the market or buying/selling coins.

i have seen people with this many coins and essentially nms. guys like Druss who live streams every day have had 100 million + in coins many times throughout the season.

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Posts: 6177 |
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#17
Hamilnic said:

I just seen the email stating I have been permanently banned from madden 25 auction house and companion app and that my coins were confiscated. I have in no way shape or form broke the user agreement. I haven’t sold or bought coins from anyone. I was just getting ready to set up a twitch and/or YouTube and start streaming and for whatever reason I’m being accused of breaking the user agreement. I swear on my family I haven’t done anything wrong. I am second on the leaderboard in coins and this is heartbreaking. If I actually broke the user agreement I would understand this decision but I didn’t break the user agreement!!!! Please look things over and you will see that. Please don’t punish me for something I did not do!!!! Alls I’ve done is bought cards cheap from the auction house and resold them to make profit and bought cards cheap (with coins) to use in sets, in which I then listed the cards in auction. Being second on the binder leaderboard should tell you I haven’t bought coins bc I have no reason to need more coins and I was able to make 10m coins over the last week so what’s the odds I could sell coins and at the same time add 10m worth of coins to my account from the previous week. I am aware of the user agreement and take it very seriously. I have had ppl contact me in the past about coins and I always make sure to firmly tell them not to buy or sell bc they would get banned. I haven’t had to buy and bundle or packs in a long time due to how much coin I had and it makes me wander if maybe the fact I haven’t spent money is why I’m being targeted here? Again I haven’t sold or bought any coins, not a single sale comes to mind that I listed an item for way over its target price and I surely didn’t sell a card for way less than its target price so what really is this about? It’s very frustrating that there is no human advisor that a customer can call or speak to. This Bot system is obviously flawed bc not only did I get banned for following the user agreement but there’s many videos and cases of other gamers being wrongfully banned or accused of something they did not do. I hope and pray that once you guys look over my transactions that the truth sets me free and I’m issued my coins and access to the auction house back. I’m very confident that this is a mistake. I hope you guys see that as well and we can get this resolved without having to go to further actions such as arbitraion.

Has this happened to anyone else and what can I do?

Uff, this sucks.  It's not a fast process to regain your account, but if you truly didn't do anything (EA doesn't really care, they HATE when users profit) there's a very small chance you can get it overturned, but will legitimately take you until June, best case scenario.  Don't waste your time with EA no-Help, if you can even get them to respond at all, they'll just lie to your face and say they'll investigate your account, after a while, they'll inevitably come back and say that EA has done nothing wrong and the ban remains in place.

You'll need to draft and send a snailmail letter to EA Legal.  I have a template you are welcome to use and modify for your own purposes, the goal is to try and force their hand with Binding Arbitration, knowing full well that they don't want to do any actual wr0k.  I'll dig up that link and send it over to you.

Were you able to identify which transactions triggered the auto-ban?  I'm not convinced they'll actually strip the coins from your account (they didn't any of the times i was banned, despite receiving the identical email) -- but they have removed coins from people, maybe i was "lucky"?  Who knows.  SO sorry to hear this, dude.  What a mess.

EDIT: form letter link added, PLEASE be advised that i am not qualified to provide any type of legal advice, this is simply how i approached things after dealing with a similar, wrongful ban.  I managed to get one overturned.  Good luck, you'll need it.  This is NOT going to be a fast process.  You should have a spare account ready for these exact instances.

Last edited by peatrick - , edited 1 time in total.
Reason: added hyperlink for snailmail letter template.
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