EA Play Trial Glitch Prevents me from Logging In

I own the full game of Madden 24 and have played it all year with no issues. After yesterday's update, I am unable to access the game, as it says my EA Play trial has expired(I again own the full game). Does anyone know how to fix this? Thanks!

BrianIbanez5 said:

I own the full game of Madden 24 and have played it all year with no issues. After yesterday's update, I am unable to access the game, as it says my EA Play trial has expired(I again own the full game). Does anyone know how to fix this? Thanks!

What console / system are you on?  For me, personally (on PS5), we typically have the option to "Choose version" of whatever game we want to install.  Do you have a specific error message you are seeing?  Totally bizarre, perhaps this is one of the rare instances where EA Help can actually do something -- but difficult to say, they're mostly worthless in my experience:  https://help.ea.com/

I couldn't find any relevant Playstation documentation, but this was somewhat close: https://www.playstation.com/en-us/support/games/upgrade-ps4-game-to-ps5-version/

1. From the Games Home Screen, go to the Game Library. 
2. Select the game and press X
3. Select the [...] button on the screen to view options. 
4. Select the version of the game you want to download or play.