No twitch drops for me

Also haven’t gotten multiple “team pass” rewards - including 2 XP tokens.  EA is a total group of frauds.

I'm in the same boat, tracked, claimed, nothing in-game. My theory on this is that once an early wave of watchers got Waller, they reported bugs of the game crashing when trying to upgrade him. EA probably suspended the drops from being granted until they fix the issue, but in typical EA fashion--no communication.

should be an easy fix.......EA look at who was viewing then service grant the cards .....simple lol but then again its EA

Paulliwog said:

I'm in the same boat, tracked, claimed, nothing in-game. My theory on this is that once an early wave of watchers got Waller, they reported bugs of the game crashing when trying to upgrade him. EA probably suspended the drops from being granted until they fix the issue, but in typical EA fashion--no communication.

The question is - why does EA support not know that, and why are the linked accounts showing in EA not matching the Twitch usernames anymore?

Charmingjmor said:

The question is - why does EA support not know that, and why are the linked accounts showing in EA not matching the Twitch usernames anymore?

Can't say for sure, but the answer to both of your questions could very well be: EA support is a random, often clueless, person that merely attempts to offer cheap customer support from afar without ever having played Madden, watched the streams, or claimed Twitch drops a day in their life. I haven't received a single EA Play member benefit monthly pack, as a paying customer, so I've had to contact them and prove with screenshots that I'm an active member of their own service before they will grant them each time. For the October pack, the rep accidentally granted me 4 of the Most Feared welcome packs...

I have not received any drops even though i claimed all of them.  I conracted ea help today and was told the same that my ea account was linked with a twitch id not my username., a bunch of letters and numbers. I recontacted them but still got no where, this obviously is a major problem for alot of people, i had never had problems getting these drops.  I would definitely recommend not unlinking because i dont think u can go back even though they said u wont have a problem. Dont know where we go from here.

Bunky3762 said:

I have not received any drops even though i claimed all of them.  I conracted ea help today and was told the same that my ea account was linked with a twitch id not my username., a bunch of letters and numbers. I recontacted them but still got no where, this obviously is a major problem for alot of people, i had never had problems getting these drops.  I would definitely recommend not unlinking because i dont think u can go back even though they said u wont have a problem. Dont know where we go from here.

This really is total BS on EAs part.  It does seem like a previous poster stated that they turned the grants off after the initial Waller issue and never turned them back on.  I guess if you didn’t claim them ASAP whe received, you may be out of luck.  And who knows what the deal is with the random letters and numbers that are accounts are linked to.  I opened a ticket with twitch also, but fat chance we get anywhere with either of them.  Anyone a streamer on Twitch?  I understand creators can chat with someone there.  That may be helpful.  I am just waiting on an email back from them - no chat option.  No sense chatting with anyone from EA again.

Charmingjmor said:

This really is total BS on EAs part.  It does seem like a previous poster stated that they turned the grants off after the initial Waller issue and never turned them back on.  I guess if you didn’t claim them ASAP whe received, you may be out of luck.  And who knows what the deal is with the random letters and numbers that are accounts are linked to.  I opened a ticket with twitch also, but fat chance we get anywhere with either of them.  Anyone a streamer on Twitch?  I understand creators can chat with someone there.  That may be helpful.  I am just waiting on an email back from them - no chat option.  No sense chatting with anyone from EA again.

I agree, what i bothered with is the fact of getting future drops, someone has to know whats going on.  I guess i can put in a ticket with twitch too, there had to be something that happened cause i never had problems until now.

Here i'll save you like 20-30 min of your life
"im so sorry, rest assured I am a gamer just like you so I know your frustrations?  What is your issue today?"......after already typing my issue.
"rest assured you will get your in game content"....has never received anything that glitched over the course of like 8 or so years of playing madden that I put in a ticket for
"I have forward the ticket to the MUT team. No need to worry we will handle everything from here.  Is there any other question?  My name is Anooj and it was a pleasure to help you today?"

karmaklaw said:

Here i'll save you like 20-30 min of your life
"im so sorry, rest assured I am a gamer just like you so I know your frustrations?  What is your issue today?"......after already typing my issue.
"rest assured you will get your in game content"....has never received anything that glitched over the course of like 8 or so years of playing madden that I put in a ticket for
"I have forward the ticket to the MUT team. No need to worry we will handle everything from here.  Is there any other question?  My name is Anooj and it was a pleasure to help you today?"

That’s a much better response than I got from the EA “Advisor”

“Your account has not been linked correctly since 2013”

I’ve gotten hundreds of drops over that timeframe up until last Thursday - also many people are having this issue

“Your account is linked to Twitch account XhpwHjasloGretBgaqz, and has been since 2023”

No it isn’t and I have gotten hundreds of valid drops up until last Thursday - how do you explain that?

“I cannot help you, as your account has always been linked to the wrong Twitch account”

He refused to acknowledge that I’ve received hundreds of drops over the years, and kept placing blame on me for their incompetence.

Same I claimed my packs this afternoon and never got the packs. My account has been linked for years and have received other twitch drops

Same. I’ve gotten drops in the past, nothing this time. No drop message in twitch

got the card packs but no waller

Update - Twitch support is of no help.  Common thread, both EA and Twitch ignore the question of how I have received hundreds of drops correctly over the past 3 years and now suddenly my accounts are incorrectly linked and some random series of letters that is merely gibberish is showing as my Twitch username.  They just point their fingers at th other company.  Twitch did clearly state in BOLD letters that if my account is incorrectly linked, it cannot be linked to a different EA account, which basically makes this entire scenario impossible, since they’ve been correctly linked for year.  I guess no more Twitch streams for me.  Way to cut down your viewership drastically - I don’t know about anyone else, but I have no desire to watch any of this crap - the drops are the only reason to tune in.