Am I screwed?

Had two ultimate legend packs saved from mystery packs for a few days. My inventory shows two unopened packs, but when clicking it, it shows none. 

I know a fix is to open them on the app, but the app doesn’t and hasn’t worked for me for the past two Maddens. It doesn’t show my XBL profile as on option to select. 

Have restarted the game, and even tried on two different Xbox’s and nadda. Any suggestions?