According to Madden NFL Direct twitter account, this was finally fixed a few hours ago -- make-rights should be going out to everyone effected now, or soon.
https://x.com/MaddenNFLDirect/status/1761112231725416672
Light It Up Token Update As discussed on GMM earlier this week, we have resolved the issue of Light It Up Tokens disappearing and have begun distributing a makegood to all affected players. Please allow for 48 hours for this rollout to complete before contacting
@EAHelp, thank you!