EA help is a joke

Missing over 200k from the superbowl event not tracking wins, also didn't get any event progress in H2H for over a week. So I couldn't get rewards from that either. Got the standard twitch pack instead of the 92+ player like many others last week.....and have got zero response from EA. Just closed cases with zero response and I no longer have the option to live chat with anyone there. This company is a joke, really hope EA loses that license really soon

I opened 4 cases over the course of a week when I didn’t get the Ridley make right. Every single one got closed and marked as “fixed” with zero response from EA.

jaybird said:

I opened 4 cases over the course of a week when I didn’t get the Ridley make right. Every single one got closed and marked as “fixed” with zero response from EA.

Used to be able to chat with EA help if you clicked "Want a refund" ...now that option is just mysteriously gone for me. This company is terrible

Talk to a virtual agent on either Microsoft or PS and get a refund on dlc. 
 

Its time to start TAKING money from ea, rather than giving them money

Skkdfjdofofo said:

Talk to a virtual agent on either Microsoft or PS and get a refund on dlc. 
 

Its time to start TAKING money from ea, rather than giving them money

I can't, they literally won't let me do anything but email, virtual agent feature no longer exists for me. Not surprised since it's EA and I need something from them

jaybird said:

I opened 4 cases over the course of a week when I didn’t get the Ridley make right. Every single one got closed and marked as “fixed” with zero response from EA.

Same

banginghebrew said:

I can't, they literally won't let me do anything but email, virtual agent feature no longer exists for me. Not surprised since it's EA and I need something from them

It's there, you just have to find an option to have it pop up

Wiggg said:

It's there, you just have to find an option to have it pop up

Nah. I've literally clicked on every option. It not there. I used to have it when I clicked "I want a refund" its gone now.

banginghebrew said:

I can't, they literally won't let me do anything but email, virtual agent feature no longer exists for me. Not surprised since it's EA and I need something from them

You need to go thru the proper portals. Otherwise they won’t give it as an option. Just say the worst thing they can offer is happening and usually that leads to an agent. 
 

I’ve kept this to myself for so long. Ppl should go and get refunds for the dlc they buy. 
 

You can get something back. It’s time to start taking money from ea

banginghebrew said:

Nah. I've literally clicked on every option. It not there. I used to have it when I clicked "I want a refund" its gone now.

Once you get to an agent you just type in refund and options come up. Make sure you say that the game is broken or shit doesn’t work. It’s an option they give

banginghebrew said:

Nah. I've literally clicked on every option. It not there. I used to have it when I clicked "I want a refund" its gone now.

I used it last week

Wiggg said:

I used it last week

I used it this week, doesn't change the fact I can't use it now

banginghebrew said:

I used it this week, doesn't change the fact I can't use it now

Probably because its Sunday? Try chatting tomorrow bud

The509 said:

Probably because its Sunday? Try chatting tomorrow bud

Tuesday*

Tmr is Presidents Day