EA has no solution for current gen content stuck on old gen

My pre-order content and points are stuck on Xbox One. Since I submitted a ticket Monday night I have been stuck in an endless loop with EA Help. They have ignored multiple refund requests. The only authentic response (they have no idea what they are doing and there is no compensation for affected players) is pasted below:

Please let me share the details and I'll be really honest with you. The issue that you are facing is something which we're already aware of, as other players from across the globe are also reporting the same. We want to get this fixed as swiftly as possible.

Right now, I will not waste your time in providing troubleshooting to you as there is no troubleshooting I can provide, which can resolve the issue, However we are working hard to get it resolved a soon as possible.

The good news is we are actively working on investigating this for everyone that is affected. As of this moment, due to the unforeseen nature of this, I don't have an estimated time or specifics for a fix.
So I humbly request you to wait for sometime and this will surely get fixed, we just need your co-operation here.

Please go through the link for more info :
https://twitter.com/MaddenNFLDirect/status/1691316551507431424

Happy gaming and please stay safe.

Thank you once again for contacting EA.

Ask for a refund. Faulty game and bs we have to deal with it.

mannon545454 said:

Ask for a refund. Faulty game and bs we have to deal with it.

I have asked for a refund four separate times through EA Help. 

They have ignored the requests and keep referring me back to the four day old post about how they identified the issue and are working on it. 

I am so done with this stupid game. How does one actually get a refund? EA Help just seems to be a wall of people offshore designed to prevent requests from escalating.

Kyleb63 said:

I have asked for a refund four separate times through EA Help. 

They have ignored the requests and keep referring me back to the four day old post about how they identified the issue and are working on it. 

I am so done with this stupid game. How does one actually get a refund? EA Help just seems to be a wall of people offshore designed to prevent requests from escalating.

Basically just google your platform and refund and you should find the website that will let you start the process. Not sure you'll get a refund though both playstation and xbox can be difficult if you've already played the game